Privacy Policy

GenAlyti(Q)s' Privacy Policy

Last updated: October 1, 2024

1. Introduction

At Human Query, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information in connection with your use of GenAlyti(Q)s, in compliance with UK and EU privacy laws, including the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect and process the following types of data:

• Personal Information: Your name, email address, payment details, and any other information you provide when creating an account or contacting support.
• Usage Data: Information regarding how you use the platform, including queries, interaction times, and clicks, to optimize user experience and system performance.
• Log Data: IP addresses, browser types, and access times for security monitoring and platform analytics.

3. Use of Data

We use your data for the following purposes:

• Service Provision: To deliver the GenAlyti(Q)s platform and all related services, including generating AI insights, managing user queries, and providing customer support.
• Payment Processing: Your payment data is securely handled by third-party payment processors such as Stripe.
• Data Analytics: To improve and optimise platform performance, and ensure a smooth user experience.
• Compliance: To comply with applicable laws, including tax and audit requirements.

4. Data Privacy and AI

GenAlyti(Q)s operates on a privacy-first principle. Our AI works on an in-memory description of data without accessing actual records unless explicitly directed to do so for visualization purposes. Your data is always private unless shared with us for the purpose of delivering the service.

GenAlyti(Q)s never reads or stores your private data for AI operations. We do not sell, trade, or otherwise transfer your personal data to outside parties, except for essential service providers (e.g., payment processors).

5. Security Measures

We implement advanced security measures to protect your data from unauthorized access, including encryption, firewalls, and secure server environments. All sensitive information is encrypted during transmission using SSL/TLS technology.

6. Data Retention

We retain your data for as long as necessary to provide the services, fulfil legal obligations, or resolve disputes. Once the retention period expires, your personal data will be deleted or anonymised.

7. Your Rights

Under UK and EU law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request Deletion of your personal data, subject to legal limitations.
• Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us through available channels on the Console.

8. Fair Usage and Analytics

We implement fair usage policies to ensure that all users receive optimal performance from the GenAlyti(Q)s platform. Our analytics tools monitor usage to detect any excessive activity that could impact system resources.

9. Third-Party Services

We may engage third-party service providers (e.g., Stripe for payment processing) to assist with the operation of the platform. Any third-party service providers will only access your data as necessary and in compliance with our privacy standards.

10. Changes to This Policy

Human Query may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify users of significant changes through email or platform alerts.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us through available channels on the Console.